Privacy Policy

Effective Date: August 11, 2025

The Window Experts (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, advertisements, and services.

1. Information We Collect

• Personal Information: Name, phone number, email address, physical address, and any other details you provide through our contact forms, quote requests, appointment bookings, or advertisements (including Meta and Google lead forms).
• Project Details: Information about your property, service needs, and project timelines.
• Technical Information: IP address, browser type, device information, and usage data when you visit our website.
• Marketing Data: Information from online advertising platforms (e.g., Meta Ads, Google Ads) such as campaign identifiers, form submissions, and tracking data (e.g., UTM parameters, Google Click ID).

2. How We Use Your Information

• Respond to inquiries and provide requested services or quotes.
• Schedule appointments and manage customer relationships.
• Improve our website, services, and marketing.
• Send service updates, promotions, or offers (you may opt out at any time).
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information:

• With our internal team and service providers to fulfill your request.
• With trusted third-party partners (such as installers or contractors) when necessary to complete your project.
• With advertising platforms (e.g., Meta, Google) for lead delivery and conversion tracking.
• When required by law.

4. Data Retention

We keep your personal information only as long as necessary for the purposes stated in this policy, or as required by law.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Withdraw your consent for marketing communications.
• Request deletion of your information (subject to legal obligations).

To exercise these rights, contact us at:
Email: info@thewindowexperts.ca
Phone: (416) 844-0099

6. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:
The Window Experts
190 Marycroft Ave., Unit 6
Vaughan, Ontario L4L 5Y2
Email: info@thewindowexperts.ca
Phone: (416) 844-0099

statements above you can contact us via telephone or via email.